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Dear sir/madam,
Thank you for choosing the Hotel, belonging to Shanghai Hengshan(Group) Corporation.
Constantly to improve our service and to create more comfort atmosphere for your staying are always our goal. For achieving this we do need your participation and support.
We would appreciate it if you take a few minutes to fill out this form. Your comments are to be read by me personally, and are surely being considered as the best help for us.
Thank you again. We appreciate your business and hope that you will visit our hotel again!
WHAT DO YOU THINK OF THE FOLLOWING ?
Excellent
------→
Unacceptable
Arrival
check-in efficiency
5
4
3
2
1
Guest Room
guest room cleanliness
5
4
3
2
1
bed and pillow comfortableness
5
4
3
2
1
guest room tranquility
5
4
3
2
1
guest room illumination
5
4
3
2
1
guest room working space ＆ ambiance
5
4
3
2
1
your first impression of guest room
5
4
3
2
1
furniture and carpet conditions
5
4
3
2
1
movie, television channel adequateness
5
4
3
2
1
guest room air-conditioning
5
4
3
2
1
guest room communication devices
5
4
3
2
1
F & B
breakfast quality and service
5
4
3
2
1
room service quality and efficiency
5
4
3
2
1
food quality
5
4
3
2
1
dinning room ambiance
5
4
3
2
1
restaurant service
5
4
3
2
1
bar ambiance
5
4
3
2
1
Public Area
Hotel public area cleamliness
5
4
3
2
1
Departure
check-out efficiency
5
4
3
2
1
What do you think of
our staff serving?
Excellent
Unacceptable
If you choose the “2”or”1”,
please do the following
Bad attitude Bad skill Bad knowledge
Bellman
5
4
3
2
1
Doorman
5
4
3
2
1
Receptionist
5
4
3
2
1
Room Attendant
5
4
3
2
1
Operator
5
4
3
2
1
Restaurant Staff
5
4
3
2
1
Business Center Staff
5
4
3
2
1
Kiosk Staff
5
4
3
2
1
Security Staff
5
4
3
2
1
HOW WOULD YOU RATE THE OVERALL QUALITY OF THE HOTEL?
Excellent Unacceptable
5
4
3
2
1
OVERALL STAFF COURTESY
5
4
3
2
1
HOW WAS YOUR RESERVATION MADE ?
Hotel's Website
Other Internet Website
Walk-in
Your Office in Shanghai
Hotel sales Office
Others
WHICH OF THE FOLLOWING BEST DESCRIBES THE RE ？
Business
Meeting/Conference
leisure
WHAT WOULD YOU CONSIDER ARE AREAS THAT WE SHOULD IMPROVE ON YOUR NEXT VISIT ?
HOW LIKELY ARE YOU TO ?
Very Likely
Somewhat Likely
Somewhat Unlikely
Very Unlikely
Return to our hotel
Recommend our hotel to your friend or colleague
THANK YOU FOR YOUR COMMENTS, WE APPRECIATE YOU TAKING THE TIME TO COMPLETE THIS QUESTIONNAIRE AND WE LOOK FORWARD TO WELCOMING YOU BACK.
ROOM NO.
Check out date
(year/month/day)
FULL NAME
E-MAIL
ADDRESS
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